Microsoft Dynamics CRM for Customer Service
Organize and simplify scheduling
- Organize services with associated resources and employee schedules to increase efficiency.
- Scheduling is available with a visual, web-based interface to save time and ease the scheduling process.
- Maintain one central view of all service personnel’s calendars and resources to increase scheduling efficiency.
Get Started Today
Microsoft Dynamics CRM for Customer Service
Automated workflows
- Setup personal, team, or company-wide workflows with the use of wizards that reduce the need for IT intervention.
- Automatically give specific tasks or activities to particular employees and enable the rules-based escalation feature to forward outstanding cases to a more senior employee.
- Ensure consistency across continents with support for numerous languages and currencies.
Get Started Today
Microsoft Dynamics CRM for Customer Service
Improve account management
- Increase employee and team efficiency, productivity and ease of use an intuitive Microsoft designed, web-based user interface.
- Increase resolution of issues during the first account call with the ability to view the customers’ complete history.
- Simply recognize and remove duplicate data.
- Simplify the addition, modification and management of contact data via a customizable web-based control panel.
Get Started Today
Microsoft Dynamics CRM for Customer Service
Ease of contract management
- Create customized catalog of products and/or services to monitor sales and service contracts.
- Achieve more complete insight into customer actions to increase sales of support contracts.
- Establish a central contract “file cabinet” to simplify case management.
- Provide each customer service employee with a current picture of each customer to determine service eligibility.
Get Started Today
Microsoft Dynamics CRM for Customer Service
Create and manage cases efficiently
- Route customer issues and escalate problems using rules to increase rate of first call resolution.
- Manually or automatically prepare and close case activities and associate them with the appropriate contact for future reference.
- Provide exceptional, customized customer support and service with a snapshot view of your customers’ history and service contracts.
Get Started Today
Microsoft Dynamics CRM for Customer Service
Gain greater insight into your customers and improve their experience with your company
- Analysis of key performance indicators enable you to monitor and address issues before they develop into larger problems.
- Empower the customer service teams with up-sells and special offers created specifically for their individual customers.
- The Report Wizard allows you to create your own custom reports or you can use the wide variety of already created reports available to you.
Get Started Today